Dog and Cat Shows Arden Grange in the News Links

MAIL ORDER FACILITIES CHRISTMAS & NEW YEAR 2011/2012

To ensure that your dogs and cats do not go hungry over the Christmas and New Year period, please note our anticipated delivery schedule outlined below:

"

DATE OF ORDER	APPROX. DATE OF DELIVERY
Wednesday 14 December 2011	Friday 16 December 2011
Thursday 15 December 2011	Monday 19 December 2011
Friday 16 December 2011	Tuesday 20 December 2011
Monday 19 December 2011	Wednesday 21 December 2011
Tuesday 20 December 2011	Thursday 22 December 2011
Wednesday 21 December 2011	Friday 23 December 2011
Thursday 22 December 2011	Wednesday 28 December 2011
Friday 23 December 2011 – Open till midday only	Thursday 29 December 2011
Monday 26 December 2011	CLOSED – NO ORDERS TAKEN
Tuesday 27 December 2011	CLOSED – NO ORDERS TAKEN
Wednesday 28 December 2011	Friday 30 December 2011
Thursday 29 December 2011	Wednesday 4 January 2012
Friday 30 December 2011 – Open till midday only	Thursday 5 January 2012
Monday 2 January 2012	CLOSED – NO ORDERS TAKEN
Tuesday 3 January 2012	Friday 6 January 2012

Whilst we endeavour to have your order delivered within three working days from receipt of order if placed before 11:00am, we recommend that you add a further day for delivery as this cannot always be guaranteed over the Christmas period - we would therefore urge you to order in good time before your delivery is required. Please note that we do not deliver on either Saturday or Sunday. The above delivery dates are just a guideline.

Orders may be placed by internet, email or fax (01273 835638) out of office hours.

May we take this opportunity to wish you all the best for the festive season!

 

Normal Ordering Information and FAQ

When placing your order please make sure that you allow THREE working days for delivery. Please note that we do not deliver on either Saturday or Sunday. Below are our delivery guidelines.

 

ORDER DAY (BEFORE 11AM)	DELIVERY DAY
MONDAY	WEDNESDAY
TUESDAY	THURSDAY
WEDNESDAY	FRIDAY
THURSDAY	MONDAY
FRIDAY	TUESDAY

 

ORDER DAY (AFTER 11AM)	DELIVERY DAY
MONDAY	THURSDAY
TUESDAY	FRIDAY
WEDNESDAY	MONDAY
THURSDAY	TUESDAY
FRIDAY	WEDNESDAY

 

Frequently Asked Questions:

 

Q: Will my purchase be affected in the event of Royal Mail Postal Strikes?

A: A. Our pet food deliveries are unaffected by the Royal Mail Postal Strikes as our product deliveries are made by a courier. However there may be some delay to the arrival of samples or invoices as these are sent via Royal Mail.

Q: What happens if my delivery is damaged or items are missing?

A: If your delivery is damaged in any way or items are missing then this needs to be reported to Arden Grange head office on01273 833390 within 3 working days from the date of delivery, any longer than this will result in your claim being rejected. Unfortunately if you request that the delivery is left without a signature then we cannot be held responsible for any damages or shortages.

 

Q: What do I do if I have placed an order over the web and I would like to change it?

A: Once your order has been placed, unfortunately this cannot be changed. If you have any questions regarding our foods or your order, please phone the office on 01273 833390 before proceeding to the checkout.

 

Q: What do I do if I have run out of food and would like to fast track my order?

A: Regrettably we cannot upgrade any orders to a weekend or next day delivery. Alternatively please visit the stockist finder on our website for retailers in your local area which will be able to help.

 

Q: What is the delivery charge on my order?

A: All deliveries are charged at a flat rate of £4.09 per order. This is up to 12 bags of food. If you order exceeds this, please contact the office on 01273 833390.

 

Q: I live outside of the Mainland UK in the Scottish Highlands or abroad, how can I obtain Arden Grange foods?

A: Due to restrictions of our courier company, we are unable to deliver via mail order to these areas. Please contact the office on 01273 833390 for further information.

 

Q: What happens if I don’t receive my order within three working days?

A: If this is the case, please contact the Arden Grange Distribution team on 01273 833390. Please ensure that you phone the Distribution team on the third day as this would allow our team to locate your order and deal with your request.

 

Q: What happens if I don’t leave any ‘leave instructions’?

A: If you do not leave any delivery instructions for us, our courier will leave a card for you to contact them directly to rearrange an alternative delivery day.